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ProMaster is the BBB’s 2017 Torch Award Winner


ProMaster – 2017 Torch Award Winner!

We here at ProMaster Home Repair are proud and honored to be the 2017 Winners of BBB Cincinnati’s Torch Award for Marketplace Ethics!

The Torch Award is presented every year to the city’s top organization that demonstrates their commitment to ethical business practice. After over a decade of providing excellent and personalized home repair services, it’s a testament to our community, our employees, and our customers’ support that we’re recognized with such a prestigious award. We could never do it without them!


It’s no secret that the home repair industry does not enjoy a great reputation, which makes this achievement all the more meaningful. Until now, “ethical” and “handyman” are two words you didn’t often hear in the same sentence. Certainly not often enough, and that’s exactly why we strive to be ethical in every aspect of our business; why we only hire people we would trust working on our homes; why we ensure our craftsmen show up and complete work on-time and in a family-friendly manner; why we warranty our work; and why we provide professional, hospitality-level service from the moment you contact us.

We were first introduced to the Torch Award program two years ago, and, well, we won’t lie: after finishing as finalists twice, it feels good to win! Over our ten years as a BBB accredited business, we’ve maintained a minimum “A” rating and currently enjoy an “A+” rating. We’ve watched as our amazing customers liked and followed us on Facebook, YouTube and Twitter, helping subscriber counts almost double over just a couple of years. Our most popular video is approaching 900k views. That’s incredible to us!

All of us here at ProMaster Home Repair & Handyman of Cincinnati are sincerely and enthusiastically thankful for our customers and wonderful supporters that made this award possible. It’s that support that solidifies our commitment to continue providing value not only in the quality of our work but also in the way we operate and the ethical standards we hold ourselves to.

This award and the community’s continued support tells us we’re doing something right! We’ve never felt more confident moving the future. Thank you for getting us this far, and we can’t wait to see what awaits us next year!

Find out more by visiting the BBB’s Torch Award Winners page.


  1. Doug Spitler says:

    Congratulations Don and to all of your employees. With our recent experience in having Fred Weigand complete a number of home repairs, we saw professionalism, customer service and ethics at the highest level in action. Your recognition is well deserved.

    • We are so happy to hear you say that! Thank you so much for the kind words. A trophy is nice and all but hearing directly from the people who we actually work for is genuinely meaningful to us and our craftsmen. Thank you!

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