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What it Means to be a Cincinnati BBB Torch Award Finalist

BBB Torch Award Finalist in Marketplace Ethics

What a year it has been! While we have continued our focus on providing the highest level of home repair and handyman service excellence in Cincinnati, we’ve been blown away by the support and encouragement in the community. Because of you, we can now call ourselves a Torch Award Finalist.

We’re now in our 8th year of being a Better Business Bureau (BBB) accredited business with a coveted A rating, and we have secured all 5-star ratings on Yellow Pages. Also, we’ve grown our Facebook ‘likes’, plus we have received 5-star ratings from our customers there. We’re finding over 2,000 people have subscribed and appreciate the “How to” videos we’ve posted on YouTube with some receiving over 25,000 views!

We take these measures because they reflect – good or bad – how customers view our service.

In addition to these milestones, we were delighted to find out that we were nominated for the Cincinnati BBB® Torch Awards for Marketplace Ethics. The Award reflects positive ratings from the community and an assessment of how each nominee practices business ethics on a day-to-day basis. We were one of eight finalists among hundreds of companies in Cincinnati and the surrounding area, and the only business in our category of handyman and general home repair to be chosen as a finalist.

While we did not win the overall award, the pride felt throughout the company has been unbelievable. To be acknowledged in the areas we feel are most important as a business – employing each of our family-friendly workers, ensuring our work is delivered only by qualified and experienced team members, and providing professional, hospitality-level service with every project – has proven to be both validating and humbling for our organization. Our sincere thanks go to our peers and the community for this recognition.

Everyone at ProMaster Home Repair & Handyman extends our thanks to our customers. It’s our hope that customers will continue to value not only our broad range of services from maintenance to cleaning, building to repair, restoration to remodeling, but our approach to how we operate and how we strive for continuous improvement in everything we do.

We can’t wait to see what next year will bring! Thank you all for your support!

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