A quick Google search will reveal that the Cincinnati market is filled with handyman and home repair companies. However, just because our city is filled with handyman services does not mean these companies are all created equal. If you’ve had an experience with an inferior home repair contractor, you know what we’re talking about! How do you hire a GOOD handyman in Cincinnati? Here are ten important considerations to weigh as you make your decision.
1. Care
Does this person care about you, your family, and your home? If not, then cue Metallica…nothing else matters. Care shows up in a variety of ways, some tangible and some intangible. But, in the end, what is your gut feeling about this person? Does it seem like they genuinely care about what you need and desire for your home, or is this just another job? You might be just a number at the BMV, but you can and should expect more from a handyman.
Our craftsmen value people over projects. You are not just a number to us. You are an individual who matters. You live in a home that matters. And, when you trust us to repair or upgrade your home, that matters deeply to us. Listen to some of our craftsmen describe what it means to them in the video below.
At Promaster, we care…it’s as simple as that.
2. Craftsmanship
A handyman should do quality work. You’d think this would go without saying, but unfortunately, it does not. A lot of people in this industry either lack the proper training and experience, or they simply don’t care enough to do the job right. We see it all the time.
Our craftsmen are often called to correct the shoddy work performed by another company. The customer is rightly frustrated, having spent good money on inferior and unacceptable work. We always make things right, but we can’t replace the time and money wasted on subpar companies.
When you call the Home Repair Heroes at ProMaster, you can rest assured that the job will be done right. We offer the highest quality craftsmanship of any handyman or home repair company in Cincinnati. Every job. Every time.
3. Communication
“Don’t ghost me!” We hear this from new customers all the time. They have experienced handyman companies that don’t communicate well, and they don’t want to go through that again. We get it. There are so many companies that don’t return calls, don’t show up when they’re supposed to, and even leave jobs unfinished.
We never “ghost” our customers. Ever. We will communicate with you throughout the project. That includes showing up when we say we will. At ProMaster, we set exact appointment times and we stick to them. We don’t do the whole “we’ll be there between 10:00 and 2:00” thing. When we schedule an appointment, we show up on time.
Not only will your ProMaster craftsman be on time, but you will deal with the same person throughout the project. The craftsman who starts your job will be the one who completes it. You don’t have to deal with multiple people with multiple phone numbers or emails. You receive one-on-one attention and service.
When it comes to hiring a good Cincinnati handyman, go with someone courteous, professional, and who knows how to communicate with customers. Leave the ghosts to haunted houses and Scooby-Doo cartoons.
4. Multi-Disciplined
There is nothing more frustrating than dealing with multiple subcontractors for a project. Those subcontractors often don’t communicate well with each other or with you, as we just noted above. It can turn into a huge headache. Instead, how does this sound…one company that can complete the entire project? That’s what you get at ProMaster.
Our craftsmen are highly-trained, multi-disciplinary professionals. If your project requires both electrical and plumbing expertise, we’ve got it. If your new deck construction also requires some work on your home’s siding or brickwork, we’re all over it. Or if you have multiple home projects but you only want to work with one company, the Home Repair Heroes of ProMaster can handle it all for you.
5. Honesty and Integrity
You need to work with a handyman and home repair company that will tell you the truth. That’s not too much to ask, right? Sadly, it seems like it is for some companies.
Your home is your single biggest investment. When you hire someone to work on that investment, you need to know they can be trusted.
Character matters at ProMaster. Each member of our team undergoes extensive background checks. We only employ high-integrity professionals who will always be upfront and honest with you. They won’t make excuses or try to hide behind complex industry jargon. They will show you the honor and respect you deserve by always being honest and by acting with the utmost integrity.
6. Cleanliness
Home repair can be messy work. There is no way around it. However, that doesn’t mean the mess should still be there when the contractor leaves. You are not their mom and you shouldn’t be expected to clean up after them, right?
Each craftsman at ProMaster has a neat, professional appearance and they will care for your house like it is their own. That includes completely cleaning up the job site once the project is finished. The only things we will leave behind are our unmatched craftsmanship and the guarantee of your total satisfaction.
7. Problem-Solver
Home repair projects often present unique challenges that require innovative solutions. If a handyman is only concerned with checking a box and moving on to the next job, he is unlikely to put the necessary time and effort into finding the right solution for each unique situation.
The Home Repair Heroes at ProMaster are expert problem-solvers. Each project is unique, and they bring the creativity and ingenuity needed to repair any and every issue. After all, they are not just working on any house. They are working on YOUR house. Your house is unique and valuable, and our creative and expert craftsmen will treat it accordingly.
8. Guaranteed Work
When you hire a handyman, you’ll want assurance that he stands behind his work. If you just hire a dude in a truck, that assurance may leave as soon as he does.
ProMaster is different (you’re probably sensing that, by now). Every project completed by our highly skilled craftsmen is backed by a one-year warranty. We are a BBB-accredited business thanks to our long track record of exceptional craftsmanship and outstanding customer support.
9. Positive Reviews
You expect a company to speak highly of itself, but what do their customers have to say? When hiring a handyman, you’ll want to research the experiences of previous clients. If you see reviews with words like, “unprofessional,” “lack of communication,” “dishonest,” or “poor craftsmanship,” run fast and run far. Those reviews provide all the warnings you need to avoid using this company.
We have nothing to hide at ProMaster. We understand how daunting it can be when trying to select a handyman and home repair company. We are more than happy to share the experiences of previous customers with you as you make your decision.
10. Price
Price is always a factor when deciding on a handyman service. In fact, it is the main factor for many customers.
Because we value honesty, we’ll tell you right up front that we will not be the cheapest estimate on most jobs. However, we will also never attempt to overcharge or upsell you on things you don’t need. Our estimates are delivered with forthrightness and the utmost integrity.
Why aren’t we the cheapest handyman company? A few reasons.
One, we value our employees. Our craftsmen are the best in Cincinnati and we pay them as such. Our compensation structure is one reason why we are able to hire and retain so many high-caliber professionals.
Two, as noted earlier, we set exact appointments and we show up on time, every time. One guy in a truck can’t pull that off. It takes a team of people to provide that level of service to our customers.
Three, you get the undivided attention of our craftsmen. When handyman companies work cheaply, they have to complete a lot of jobs in order to make a profit. That means they need to complete your project as quickly as possible so they can move on to the next one. That leads to shortcuts, oversights, and inferior craftsmanship. The old axiom holds true…you really do get what you pay for.
In the words of one of our customers, “I doubt [ProMaster will] be your cheapest estimate, but I believe they’re paying fair wages for great employees with meticulous craftsmanship.”
That’s it, exactly.
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