One of the aspects of home repair reviews or testimonials typically found on company websites is that they are often universally positive. This practice directly contradicts the reality that no company or individual is perfect.
Ironically, most consumers (you are probably one of them, if you are reading this) know this and are likely to completely disregard the validity of these testimonials.
So what is a company to do that actually works hard to earn the trust, loyalty and satisfaction of its clients?
The answer, in one word: Transparency.
Transparency to us simply means, “If we can’t prove it, we’re not going to say it.” And most of the time, we’ll leave the bragging to third parties like our clients, rating services like Angie’s List, or trade authorities like Remodeling Magazine.
So when it comes to client testimonials and reviews, if they did not actually write the review (with their hand, pen and paper) then we don’t post it. We appreciate the feedback of every client, so these cards get posted on what we call the “Happy Client Wall” in our conference room. Given that we can’t post every card on this website, here is a snapshot of the wall:
“Yes, just want to tell you how satisfied I am with both the work and professionalism of your company and employees. Thank you.”
Blue Ash, OH | Read Soffit Repair Review
“Happy-Happy-Happy!!! Don, that’s why I hire you! – Your logo is great – you’re certainly are the “Home-Heroes! Also, thank you Don for redoing my deck. Looks great! There again – Happy! Happy!!”
Mt Healthy, OH | Read Deck Maintenance Review
“Very happy with the service provided by Ben and John. Very professional – on time and great work. Thank you. :) “
Montgomery, OH | Read Bathroom Remodel Review
“Chip fixed my roof. He explained what was needed and what he did when job was completed. I felt certain job completed and done well.”
Liberty Township OH | Read Roof Repair Review
“Yes! Brent and helper were punctual and highly professional. They were also friendly and thoughtful (minimized dust, used plenty of tarps and cleaned up all mess.)”
Cincinnati OH | Read Home Repair Review
7-18-2012: “We are very happy with the job that you people did – Will use you again.”
Mason, OH | Home Remodeling Review
“As we have come to expect, Brent Warndorf did a fantastic job remodeling our bathroom. From planning and making recommendations, through expert installation and thorough cleanup, we were satisfied with every aspect of our experience. Brent’s personal touch, kind manner and vast experience will cause is to continue to look to him for help with our future projects.”
Cincinnati, OH | Read Bathroom Review
“You did everything as promised and more. Brent kept me informed of what they were doing. Thank you for a good job.”
Cincinnati, OH | Read Siding Repair Review
“I was very pleased w/ service provided by Chip on 1/30/2012 on work order #7517. Chip called prior to the service call to make sure he had the tools & labor support needed to do the job. He explained what needed to be done & itemized the cost. He provided helpful tips about the current job and other jobs that might require my attention in the future. He was prompt, professional & knowledgeable.”
Cincinnati, OH | Read Gutter Repair Review